Here to help, before and after you rent

From choosing a Mac to shipping your build,
we’re here when you need us

We handle pre-sales, billing and technical questions separately. If you’re figuring out how to use Xcode on Windows, email us with what you’re trying to do. If you already have a Mac, sign in to the portal so we can link your issue to your order.

Get a cloud Mac Prepare an email

Email us at support@osxmesh.com. Submit technical support tickets through the portal; never share connection credentials on a public page.

Choose the right way to get in touch

Email is best for pre-rental questions and payment checks. For connection, build or environment issues with a specific machine, submit a ticket linked to your account.

Plans and rental periods

Tell us what you’re building, which tool versions you use, how many tasks you’ll run in parallel and how long you expect to need the Mac. If you only have a Windows or Linux computer, let us know what you need to do on macOS.

  • Mesh M4: Mac mini M4 · 16GB RAM · 256GB SSD.
  • Mesh M4 Pro: Mac mini M4 Pro · 64GB RAM · 2TB SSD.
  • Ask us about daily, weekly, monthly or quarterly rentals, and whether you need extra SSD storage.

Response times vary: recommendations depend on your project. Include your use case in your first email to help avoid follow-up questions.

Ask about plans

Billing and payment checks

Need help matching a payment to an order, or does your bill look different from what you expected? Include your order number, amount in USD, rental period and payment method.

  • USDT-TRC20: Include the transaction hash, amount and payment time.
  • Visa / Mastercard / Amex: Payments are processed by Stripe. Include the reference details from your payment receipt.
  • Never send your full card number, card security code or wallet private key.

Payment queries require us to check the order and transaction records. We’ll follow up by email or in your existing support ticket.

Ask about a bill

Machine and build issues

Can’t connect to the browser desktop, having SSH trouble or seeing an Xcode archive error? Sign in to the portal and submit a ticket with the relevant order and instance details.

  • Include the region, Mac model, time of the issue and time zone.
  • Describe what you expected, what happened and what you’ve already tried.
  • Attach screenshots or relevant log excerpts with sensitive information removed.

We’ll update you as we investigate and reproduce the issue. Reply to your existing ticket to share additional details.

Sign in to submit a ticket

Nodes operate 365 days a year; this does not mean that support replies are available around the clock. Response and resolution times depend on the checks, reproduction steps and additional information needed. Watch for replies by email or updates to your portal ticket.

Prepare your message first

Put the details we need in one email

Fill in the fields to draft an email, then send it from your email app to support@osxmesh.com. This page does not submit messages directly. For technical issues, sign in to the portal and submit a support ticket.

What do you need help with? Required
Machine region

If you already have an order, copy the number shown in the portal.

For technical issues, include steps to reproduce the problem and the exact error message. For payment queries, include the order and transaction reference. Don’t include passwords, private keys or complete signing certificates.

Your details are used only to draft an email on this page. You’ll still need to review and send it from your email app.

Before you send, include these three details

Your order number and machine region help us narrow down the issue. Focus each message on one main question, and keep follow-ups in the same email thread or support ticket.

  1. 01

    Which machine is involved?

    If you already have an order, include its number, Mac model and region. If not, tell us what you need to do, how long you expect to rent for and where you’ll connect from. Never include your machine password in an email subject.

  2. 02

    Where did you get stuck?

    Tell us whether the issue happened during payment, when opening the desktop, transferring a project or creating an archive. Include the exact error message, time and time zone. Before sharing screenshots, hide tokens, personal information and confidential project details.

  3. 03

    What outcome do you need?

    For pre-sales questions, say what you’re trying to accomplish. For billing, specify which record needs checking. For technical issues, explain what you expected and what actually happened. Share only the relevant parts of long logs so we can follow the same thread.

Check connection steps and rental terms first

Setup guides and product terms are covered separately. If the self-service steps don’t solve the issue, include what you’ve already tried in your support ticket to avoid repeating the same checks.

Connect, transfer files and troubleshoot

Find steps for using the browser-based remote desktop and SSH, transferring projects and resolving common issues. After signing in, open the browser desktop from the portal—there’s no desktop client to install.

Connection and troubleshooting guide

Rental periods, payments and machine limits

Before ordering, check the rental period, renewals and extra storage rules. All prices are in USD. We accept USDT-TRC20 and Visa / Mastercard / Amex through Stripe. Available payment gateways are confirmed by the checkout interface.

Rental FAQs

Your Mac is ready—manage it in the portal

View your orders, bills and expiry dates, manage renewals and machines, and submit a support ticket linked to your order when you need help. Check the portal for the machine’s current availability.

Sign in to manage your Mac Rent another cloud Mac