1. Scope
This policy applies to the official OSXMesh website at osxmesh.com and the associated account, ordering, billing and support ticket dashboard. It covers personal information handled when you browse the website, create an account, rent a cloud Mac or contact us for help.
OSXMesh provides cloud Macs on dedicated physical machines, not virtual machines. This policy distinguishes service records generated by the website and dashboard from the projects, build artifacts and other files you store on your machine. The sections below explain how each is handled.
This policy is governed by the laws of the jurisdiction where the entity operating this platform is based. Any dispute relating to this policy will be handled by a court with jurisdiction in that jurisdiction. If you have questions about how your information is handled, you can contact us using the email address or dashboard ticket system listed in this policy.
2. Information we collect
Account information. We handle the email address you provide, information needed to verify your login, and records of account settings and security actions. We use this information to identify your account, let you sign in, send order-related notifications and protect your account. If you submit an enquiry or support ticket, the contact details and issue description you provide become part of the service record.
Order and billing records. We record your selected machine, node, rental period, add-ons, order status, amount charged and renewal details. We use these records to provision your machine, reconcile payments, display billing information and resolve order issues. Bills are settled in US dollars (USD). See Section 3 for details about payment information.
Technical logs. When you use the website or dashboard, necessary logs may be generated, including your IP address, browser type, access time, request results and error information. We use these logs to investigate access issues, prevent abuse and keep the service running. They do not involve reading project files on your cloud Mac, and we do not use them to extract your source code or build contents.
We handle only the information needed to provide the service. Please do not include account passwords, machine access passwords, full payment card details or private signing keys in support emails. When reporting an issue, redact sensitive information from screenshots, command output and attachments first.
3. Payment information
We accept USDT-TRC20 and Visa / Mastercard / Amex processed by Stripe. All payments are settled in US dollars (USD). The payment methods available for an order are determined by the options returned by the payment gateway. We use payment results and associated order information to reconcile transactions; visiting a payment page does not mean a payment has been completed.
Card payments are processed by Stripe. We do not store full card numbers or card security codes. Payment status, amounts and transaction identifiers associated with an order are used to reconcile billing, investigate possible duplicate payments and follow up on payment issues. Do not send full card details through a support ticket or email.
For USDT-TRC20 payments, we record only the transaction hash and amount needed for reconciliation, and associate them with the relevant order. A transaction hash is an on-chain record that can be used to verify a transfer. If you contact us about a payment, provide the order number and transaction hash; never send your wallet private key or recovery information.
4. Data on your cloud Mac
The source code, projects, certificates, provisioning profiles, build artifacts and personal files you store on your dedicated physical machine belong to you. We do not access files on your machine or use them for advertising, content analysis or model training.
Account, order and connection status information is needed to provide the rental service and is handled separately from files on your machine. Screenshots, log excerpts or attachments you submit in a support ticket are handled as materials for that ticket. Please share only what is needed to investigate the issue, and redact tokens, passwords and private keys.
You are responsible for managing software permissions, project access and the protection of sensitive files on your machine. If you need to move your work elsewhere, back up your source code, build artifacts and required configuration to storage you control. A working connection to your machine does not mean those files have been backed up separately.
5. Data retention and disk erasure
We retain account information for as long as needed to provide account services and handle related requests. Order, billing and payment reconciliation records are retained for as long as needed to complete transactions, resolve disputes and meet applicable record-keeping requirements. Technical logs are kept only as needed for security and troubleshooting, rather than being accumulated indefinitely to build business profiles.
When a rental ends, disk data is erased in this order: confirm the rental has ended, revoke access, erase the disk, then prepare the machine for reassignment. Disk erasure applies to data on the machine. It does not automatically delete account or billing information, or transaction records that must be retained under applicable requirements.
A machine whose rental has ended is not a file storage service. Renew your rental or move your files before the expiry time shown in the dashboard. Once the disk has been erased, you cannot recover your original projects, certificates or build artifacts by renewing. Do not treat any potential access after expiry as a backup or a promise that your data will be retained.
Reinstalling the operating system may also erase data on the machine. Before reinstalling or ending a rental, check that your backups are readable and that you have moved any files you need. You can contact us to ask how data associated with an order was handled. If certain records still need to be retained, we will explain why and how they are used.
6. Cookies and analytics
The website and dashboard use essential cookies or browser local storage to maintain login sessions, validate requests and save necessary interface preferences. This data supports account features and does not include project files stored on your cloud Mac.
Website analytics are provided through a same-domain path and help us understand page visits, commonly used entry points and interaction errors so we can improve our content and processes. Analytics should not include account passwords, machine access credentials, full payment card details or source code you have written.
You can restrict or clear cookies and local storage in your browser settings. Clearing essential session data may require you to sign in again; blocking essential storage may also affect orders or dashboard features. Clearing data in your browser does not automatically delete account, order or billing records on our servers.
7. Your rights and contact
You can ask to access, correct or delete personal information relating to you, or ask questions about why it is processed, what records are involved and how long they are retained. We will handle information that is no longer needed and has no ongoing basis for retention in line with applicable requirements. If billing records or records needed to resolve a dispute must be retained, we will explain how they are handled.
Send privacy requests to support@osxmesh.com, or sign in to the dashboard and submit a support ticket. Include the type of request, the email address associated with your account and any relevant order number. For issues involving files on your machine, you may also include the relevant instance details. Do not include passwords, private keys or full card numbers.
To prevent someone else from using your account to request deletion or disclosure of information, we may ask you to verify your identity through your account email or an active signed-in session. Verification is used only to confirm who is making the request and which account it relates to. We will not ask you for machine files that are unrelated to your request.
We will respond after considering identity verification, applicable requirements and the scope of your request. If it involves multiple orders, an unresolved billing dispute or records that must be retained, we will explain what we can do and what further information we need rather than deleting all information at once.
8. Policy updates
We will update this policy if our service features, information-handling practices or applicable requirements change, and revise the version and effective date shown on this page. This page describes our current practices; it does not extend the information we collect to cover features or channels that have not been released.
If there is a material change to the information we collect, the purposes for which we process it or your rights, we will notify you through an appropriate method, such as a notice on the website, a dashboard notification or an email to your account address. Where further consent is required, we will obtain it as applicable; updating this page alone does not replace any required steps.
If you want to check how information related to a particular order is handled, or have questions about this policy, contact us using the email address or dashboard ticket system in Section 7. Please include the relevant section and your specific question.