1. Service Description
OSXMesh provides cloud Mac services for fixed rental periods. Each rental includes a dedicated physical machine, not a virtual machine. During your rental period, you can use the macOS graphical interface and command line for builds, automation and other activities permitted by these terms. Remote access does not transfer ownership of the device or constitute a purchase.
Our current offerings are Mesh M4 (Mac mini M4 · 16GB RAM · 256GB SSD) and Mesh M4 Pro (Mac mini M4 Pro · 64GB RAM · 2TB SSD), available in four locations: Singapore, Tokyo, Seoul and Hong Kong. Your confirmed order determines the configuration, rental period, add-ons and delivery. Current availability is shown in the console.
Use the browser-based remote desktop to access your provisioned machine—no remote desktop client installation required. Whether a specific project builds successfully depends on its dependencies, tool versions, certificates, software licences and other requirements. Rentals do not include licences for paid third-party software or project configuration services.
2. Accounts & Setup
Create your account with an email address you can access reliably, and provide accurate order details. Keep your verification codes, account credentials and machine access details secure; do not share access with unauthorised people. If your team shares a resource, assign a clear owner and limit who receives credentials.
Before placing an order, confirm the machine, location, billing period and add-ons, then check the total. The payment status, provisioning result, connection details and rental start and end times are those recorded in the console. A payment page response, transaction screenshot or completed transfer alone does not mean your machine has been provisioned.
If your order does not appear after payment, provisioning details are incomplete or you cannot access the machine, sign in to the console and open a ticket. Include your order number, location, error message and when the issue occurred. Never send account passwords, private keys, verification codes or full payment card details through public pages or email.
3. Billing & Payment
Services are billed by the day, week, month or quarter. All prices are in US dollars (USD). Check the billing-period price for each machine and add-on when ordering. The period, configuration and amount confirmed in your order determine the charge; prices for different periods are not interchangeable rates that can be switched automatically during a rental.
We accept only USDT-TRC20 and Visa / Mastercard / Amex processed by Stripe. Available payment gateways are determined by the response from our backend. For USDT-TRC20, verify the network, recipient details and amount shown in your order. For card payments, complete any required verification on the payment gateway page.
Additional SSD storage and Thunderbolt 5 daisy-chaining are billed separately; your rental includes only the items listed in your order. Check the itemised details before paying. Do not assume that features described on the site are included by default. If your bill or payment record does not match, request a review through a console ticket and include your order number and transaction ID or hash.
4. Renewals, Expiry & Refunds
Use the expiry time shown in the console to plan your renewal; do not estimate it from your local calendar or payment time. To keep your working environment on the same machine, renew before expiry and confirm that the new expiry time appears in the console. Submitting a renewal request or starting payment does not mean the renewal has taken effect.
When your rental ends, your access may be revoked, and the machine will enter resource reclamation and disk-wipe processes. Expiry-related deletion is not an archival service, and you should not rely on data being retained after expiry. Before your rental ends, back up projects, build artefacts, configuration files and any required signing materials to a location you control.
Submit refund requests for cancellations, duplicate payments, non-delivery or service issues through a console ticket. Include your order number, payment record and reason for the request. We will review the actual delivery, rental period used, cause of the issue and applicable legal requirements, then advise you of the outcome, any refundable amount and refund method. Submitting a request does not guarantee approval, and unused time does not automatically qualify for a prorated refund.
5. Acceptable Use
Use only software, data and projects you are authorised to use, and comply with applicable laws and third-party licences. You must not use the service for unauthorised access, malware distribution, network attacks, fraud, spam, infringement of intellectual property or privacy, or to help others do any of these things.
Do not bypass access controls, probe other users’ resources, alter platform management pathways without authorisation, or run tasks intended to disrupt networks or other services. When providing services to others, opening ports or connecting automated pipelines, configure access controls, keep dependencies up to date, and take responsibility for the keys and public-facing interfaces you create.
If we identify suspected abuse or a clear security risk, we may, proportionate to the risk, restrict relevant network access, pause tasks or suspend the service, and notify the account holder where feasible. We will limit our response to what is necessary to manage the risk. If you believe we have made a mistake, submit details of your intended use and supporting evidence in a console ticket for review.
6. User Data & Backups
Projects, files and build artefacts you upload or create remain the property of their lawful owners. A dedicated physical machine provides resource isolation, but does not include automatic backups, disaster recovery or file versioning. Back up important data separately; do not keep your only copy on a rented machine.
Before reinstalling the system, deleting files, changing disk configuration or performing other operations that could affect your environment, verify that your backups are readable and record your tool versions and dependencies. Reinstalling the system may overwrite existing data. Before confirming such an operation, check the target machine and the prompt to avoid mistaking another instance for a test environment.
How we handle account, order and technical log data is described in our Privacy Policy. When troubleshooting, share redacted error details and only the screenshots needed. Remove source code secrets, access tokens and personal data. If you need help, email support@osxmesh.com with a description of the issue, or sign in and submit a ticket.
7. Availability & Operations
All locations operate year-round, 365 days a year. We manage the operation of the physical machines provided and platform-side access. You are responsible for checking and configuring your local network, browser environment, project dependencies and any software you install.
If you experience a connection failure, cannot start the machine or encounter a build error, note when it happened, the location, instance ID and error message, then report it through a console ticket. We will use order and technical records to distinguish platform issues from network access problems and user actions, and share updates as we investigate. These terms do not promise an unpublished uptime percentage, fixed response time or set compensation multiple.
Events beyond our reasonable control, shutting down the machine or changing network settings yourself, accidentally deleting critical files, or unauthorised third-party actions may affect access or task execution. Responsibility will be assessed based on the specific cause and available evidence. For non-delivery or service issues caused by the platform, you may submit a refund or other request under Section 4.
8. Limitation of Liability
We will provide the resources specified in your confirmed order and take appropriate responsibility for delivery or service issues attributable to us. You are responsible for choosing a suitable machine and rental period, managing your access, and taking responsibility for software you deploy, project content and the consequences of your actions. Each party’s responsibility will be determined by the actual cause, fault and verifiable losses.
We do not guarantee build times, software compatibility, model inference performance or business results for any particular project. Third-party rules may also affect software releases, signing checks and distribution. For builds or releases with a deadline, allow time for installing dependencies, validating the environment and backing up artefacts.
If a dispute arises, both parties should take reasonable steps to limit further losses and retain relevant order, ticket and technical records. Nothing in these terms limits or excludes liability where applicable law does not permit it, or affects rights that you cannot waive by law.
9. Changes & Governing Law
We may update these terms to reflect changes to our services, payment processes or compliance requirements. The version and effective date will be shown on this page. We will notify you of material changes to the rights or responsibilities under existing orders through an in-console notice or your account email. A new version does not automatically change the price or rental period of an order already confirmed.
These terms are governed by the laws of the jurisdiction where the operator of this platform is established. In the event of a dispute, both parties should first try to resolve it through the support email or a console ticket. If they cannot reach a resolution, either party may refer the dispute to a court with jurisdiction in that jurisdiction.
For questions about these terms, billing disputes, service issues or rights requests, contact support@osxmesh.comor sign in to the console and submit a ticket. Include your order number, a description of what happened and the outcome you are seeking so we can match your request to the relevant service records.